Hi there, I read a lot of people here commented previously about getting refund for cancelled flight with Ryanair. Ryanair said that the process time for cash refunds was “taking longer due to the fact we are having to process 10,000 times the usual volume of … Over 90% of Ryanair customers were accommodated with free flight moves, flight vouchers or cash refunds by the end of July. End of year travel quiz: How much do you remember about 2020? Meanwhile, Virgin Atlantic told the CAA it is refunding all passengers within 120 days – a claim that is not borne out by some customers’ experiences. Ryanair customers may face charges of up to €100 to cash refund cheques People will have to go to bank branch to cash cheques drawn on a German bank Fri, … I have managed to sent application for refund nearly 3 weeks ago and since then received a couple of emails from Ryanair reassuring me that my application is with them and they need more time. The airline refused to provide an online form. For all the latest travel updates from Ryanair as the situation changes, visit this page. Jet2 told Which: ‘We are continuing to operate a fully staffed call centre, and even though our teams are subject to the same difficulties and restrictions as everyone else, they are working tirelessly to proactively contact customers in departure date order to discuss their options. We rely on advertising to help fund our award-winning journalism. Postcard from the Swiss Alps: At last I can see the light at the end of the quarantine tunnel, What the new rules mean for hotel stays in Tier 4 and across Britain, Up close and personal with Africa's cutest, but surprisingly brutal, animals, The wilder side of Cuba, with its hidden railway lines, empty beaches and forgotten relics, Big breaks: 34 epic adventures for 2021 to satisfy your pent-up wanderlust, Where did you manage to get to this year? RYANAIR has found itself in a major dispute with online travel agents over outstanding refunds from cancelled flights during the coronavirus pandemic. Either we all need to be a little patient in getting our cash back, or the Government is going to have to step in and find yet another of its magic money trees to bail out the travel industry.â, He also points out that France, for example, is now allowing its travel companies 18 months to make refunds. However, the consumer interest is wider than a slight delay in getting your refund. Trust in the travel industry plummets to record low amid coronavirus refunds scandal. However, while British Airways is not meeting the law on refunds, it is doing a better job than most of its rivals. If you are in one of the high-risk groups then you almost certainly wonât want to think about booking anything within the next four to six months at the earliest. Can I have response to my DM. Tui finally allows customers to claim refund online for cancelled holidays, Test to release and travel corridors: what quarantine rules mean for your holiday plans, British travellers can still access free healthcare in Europe after Brexit, New coronavirus restrictions and England, Scotland and Wales travel rules: what it means for holidays in the UK. Refunds can be requested at any point up to 12 months after the start date of the journey.’. At first, unlike other airlines, it had been automatically processing applications sent via an online form . Customers who choose a voucher but don't redeem it within 12 months may still apply for and obtain a refund after this 12-month period. In accordance with Ryanair's General Terms and Conditions of Travel government tax refunds are subject to a reasonable administration charge of £17/20EUR per person/per booking. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? New research from Which? It comes after Ryanair sent out an email on Monday offering flight vouchers - valid for 12 months only. This left many facing long waits on hold, with some customers finding it impossible to get through and lodge a claim. Ryanair has been asked to postpone flights from Wales in light of current lockdown restrictions (Image: Getty Images). We are making rapid progress in processing refund requests as a result of Covid 19. We are processing refunds for customers and aim to so in less than 28 days.’, We have now launched a tool for consumers to. Customers have been sympathetic to airlines taking longer to issue refunds because of the coronavirus crisis. And I think that some travel companies are clearly handling the situation much worse than others. has repeatedly called on the regulator, the Civil Aviation Authority (CAA), to take action against airlines that are not providing refunds, or are significantly delaying paying out. You need to be a subscriber to join the conversation. The budget airline will contact passengers who could not … Can Britons currently take to the slopes at European ski resorts? Our experts offer their suggestions, Britain's top indoor snow centres and dry ski slopes for a ski trip on home soil, 'Substantial' change to EU travel after January 1, Gove warns, How travel to Europe will change after Brexit, from passports to data roaming charges, Countries extend bans on UK arrivals into 2021, The 23 countries you can feasibly visit without a quarantine when you get home, How a solo trip to Syria cemented a lifelong love for holidaying in the war-torn country, Staycations with style: 15 of the hottest UK hotel openings for 2021. “Your refund will be processed within the next 3 weeks, for your convenience your voucher will remain valid until your cash refund is processed,” explains the carrier. Voucher Benefits • Fly on any of the Ryanair Group airlines in over 200 destinations asked Ryanair to comment on these findings but it did not respond. 84% of Ryanair customers surveyed said they were still waiting for a refund, versus 63% of easyJet customers and just 23% and 19% of British Airways and Jet2 customers respectively. Which? The government must set out how it intends to support airlines so they can meet their legal obligations and refund their passengers.â, Travellers on Twitter were quick to criticise Ryanair over the move, while social media is also awash with tales of hours spent waiting to speak to airline representatives.Â, However, Nick Trend, Telegraph Travelâs consumer editor, has previously urged those travellers who can afford to do so to rebook rather than cancel their trips, or to accept a voucher.Â, @Ryanair but is there a refund queue as now you are emailing that we will not get refund until after voucher expires which is 12 months! Read the latest coronavirus news and advice from Which?. Find out more, The Telegraph values your comments but kindly requests all posts are on topic, constructive and respectful. Ryanair’s second go at convincing customers to accept vouchers. Initially it directed customers to online refund forms that didn’t work. A spokesman for Ryanair said in a statement: "Ryanair has already processed EUROS 400m in refunds since mid-March, which is over one third of the total backlog. if they have been unable to get a refund for a cancelled flight, to encourage the CAA to take action. Ryanair is not the only airline to come under fire for its refund policy, with research showing that all of the UK's major travel providers are failing to issue refunds within the legal timeframe. Read more How do I get a refund with British Airways, easyJet and Ryanair? has launched a 10-point plan to help rebuild trust in travel, which you can read in full here. Travel. We use cookies to allow us and selected partners to improve your experience and our advertising. Then and now: See how the skies above Britain have emptied, How to get a refund on your cancelled easyJet flights, here for Telegraph Travel's latest news on when we will be able to travel again, Can I go on holiday? Which? subsequently surveyed nearly 2,800 airline customers who had flights cancelled since mid-March, to find out about their experience with their airline. By continuing to browse you consent to our use of cookies. Ryanair insists on its website: "Customer service teams have been working full-time to process refund applications as quickly as possible during the Covid-19 crisis." Trust in the travel industry plummets to record low, Coronavirus outbreak Q&A: advice for travellers. easyJet told Which? In contrast, 39% of British Airways customers and 29% of Jet2 customers surveyed had received a refund within seven days. 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