Some states and provinces do not allow exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. extended warranty with registration. Please check if you filled in the correct model number. Check the brand: You can only add Philips Hue bulbs to the Hue app. Select your country. Can you try the following troubleshooting steps to check whether it works as expected? NOTE: To turn off your hue bulbs, press and hold the light bulb icon. Encha de vida a sua casa inteligente com a luz mais conectada do mundo. Tap the Activity you want to add Philips hue control to. To the maximum extent permitted by applicable law, this policy sets out our entire liability as the manufacturer, in connection with defective or non-conforming products. Whether it’s for your living room, your kitchen, your bathroom or your back-yard, Philips Hue has the perfect light. This limited warranty does not cover devices subject to accident, neglect, abuse, misuse or acts of God. Philips Hue Lightstrip Plus [2m] with Bluetooth is the most flexible light source imaginable. HX9903/01, SP9820/87). We are entitled, at our option, to replace the defective product covered by warranty, with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. Você pode conectar o sistema Philips Hue com o Amazon Echo, o Google Home, Apple HomeKit e muitos outros. If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. Ballast Cross Reference Guide. If you're still having problems with the bulb, it may be time to contact Philips. In case the retailer is unknown or the product was purchased from an unregistered seller e.g. Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. In case the model number does not offer any results, we would like to advise you to reach out to our contact center. / C.C.R.I. Subject to the terms and conditions hereof, we as the manufacturer (Signify Netherlands B.V., International Business Reply Service I.B.R.S. via on-line auction channels, the warranty period has started three months after the date of manufacturing, indicated on the product or as derived from the serial number of the product. 12 months for Consumer Electronics Products. Look up your warranty. HX9903/01, SP9820/87). Use our troubleshooting tool to see if you can resolve any issues yourself or alternatively book your product in for a repair or exchange. Dimmable Smart Wireless Bulb Starter Kit (4 Bulbs, Bridge, and Light Strip) Model# 471986 View the Philips Hue Starter Kit Collection Alterations in design and technical specifications reserved. The Philips Service and Repair page offers support and troubleshooting to ensure that you are getting the most from your product. Check bulb packaging for details. Verify that Philip Hue is connected to network using the upnp or bonjour browser. Check the wall switches for all your bulbs. Support. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. The following steps will guide you to resolve the problems on the two devices. What should I do if my credit card is refused? LED Warranty Information. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. If this device does not conform to the warranty, Signify will send you, at its election, a replacement device or refund your original price upon receipt of the returned device, register receipt and proof of purchase. The Philips Hue Play gradient lightstrip requires the Philips Hue Play HDMI sync box, Hue Sync mobile app, and a Hue Bridge. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your product. I have two BR30 downlights, which have gone into a partial failure state. Philips Hue White Ambiance A19 LED 60W Equiv. Check the brand: You can only add Philips Hue bulbs to the Hue app. Philips offers a two-year warranty for any Hue bulbs you bought directly from an authorized retailer. How Long Do Philips Hue Bulbs Last? This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. Restart both the Philips hue bridge and the echo. Warranty for Personal Care, Mother & Child Care, Household Products & Health Products. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. © 2018-2021 Signify Holding. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. 5 Year Warranty. Select Country United Kingdom - English Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues 5 Year. The warranty begins on the date of purchase and expires at the end of the period indicated in table 1. Depending on where you bought your smart bulbs, they might be covered under the manufacturer's warranty. LED registration. Warranty. Tap Set to include this Philips hue action, or Update to apply this change. If you are having an issue with your credit card and it doesn’t seem to be an issue with your card or bank, contact the Meethue Support Center. Philips Hue White Ambiance A19 LED 60W Equiv. Philips warranty only covers manufacturer’s defects. We use this information to comply with local privacy regulations. 5. My Philips Hue app is having trouble connecting with my lights. Parts and all accessories and wear and tear parts will not be covered under manufacturer’s warranty. This 915005822001 Philips Hue Go 2.0 portable smart light adds atmosphere to any room, and has a handy companion app as well as a 20,000-hour lifespan. We help you to tackle the challenges of breastfeeding while working, so … Quando o produto é um Friend of Hue, simplesmente funcionarão juntos na sua casa. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. the traditional wall switch is in the “on” position). If you offer your product for service in the United Kingdom, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. You can shape the strip into almost any form and use the adhesive tape on … If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. Check the wall switches for all your bulbs. I called today as it'd been longer, and there's a check in the mail. The model number consists out of letters followed by numbers (e.g. Our remedies under warranty will not extend or renew the original applicable warranty period. Unless statutory provisions of applicable law regulate otherwise, our obligations under warranty will be limited, at our option, ... Connect with Philips Hue. We will not be liable to you for other losses or indirect or consequential damages (including but not limited to loss of data or loss of income), nor compensate you for activities such as regular maintenance, saving or restoring data. All rights reserved. If you offer your product for service in a country other than the country where you purchased the product, we will try to have your product serviced against the warranty terms of the country where you purchased the product. I own over a dozen of these products and every one of them has been great, many for nearly a year now. Philips claims that each bulb uses 80 percent less power than a traditional incandescent bulb. The warranty does not cover losses consequent in nature, including but not limited to loss of data or loss of business. The model number consists out of letters followed by numbers (e.g. (De)mounting and/or (de)installation and labour costs are excluded from warranty, as well as broken glass, batteries and replaceable bulbs. 2 If you have a Windows PC, try adding Philips Hue using the MyHarmony Desktop software to check … All rights reserved. Philips AVENT delivers a complete range of solutions for your breastfeeding journey. - The model- and/or serial number … Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. I actually just sent a lightstrip out for failing to light up at all. These should say Philips Hue on the bulb itself. To check if your bulb is the actual problem, remove the flashing Philips Hue light bulb and replace it temporarily with another bulb, preferably another LED bulb. Oof. This product is specifically designed and developed for domestic use in normal conditions and operation only. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. © 2018-2021 Signify Holding. The Fix. Please check if you filled in the correct model number. Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues Make sure you didn't mistakenly buy a different kind of Philips bulb instead. 4. Dear Customer The contact details can be found on: www.philips.com. Default Warranty Period. Disable the Philips hue skill and later reactivate it with the use of Alexa app. 24 Months for Domestic Appliances, Personal Care & Avent Electrical products. 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