You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Enterprise Architect Resume. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Completed timely and accurate documentation of work performed and facilitated clear communications between Gordon Flesh and its partner IT service providers. Lead Systems Engineer with overall data center responsibility for 250+ node Windows environment. Learn to write a Technical Support Specialist resume using these Technical Support Specialist resume samples for entry-level, intermediate, experienced and career change professionals and resume … Responded to customers with a high degree of urgency to their needs and requests. Trouble shooting, administration and support of Windows 2000 Server and MS Exchange at all levels. We will be providing technical trainings to enable you to perform in this role. Project involved staging, imaging, and deployment of 200+ PCs, 70 printers, 20 POS terminals, & various gaming peripherals for World Series of Poker event.Installed, upgraded and maintained gaming hardware & software products. It’s that short paragraph at the top of your IT specialist resume: also called a resume profile. Actively coordinate with team members and other service support groups to effectively resolve incidents and requests. Here are examples of objectives for IT technician resumes without experience: Negotiated best pricing for hardware and software quotes and procurement. New departments completed 2 audits with zero non-compliance incident. IT Support Specialist resume in Austin, TX - September 2016 : cctv, desktop support, helpdesk, android, python, cisco, cat, directory, cloud, mason See Computer Support Specialist resume experience samples and build yours today. Support Specialist. Effectively encrypted Bitlocker on company hard drives. Served as a liaison between IT and business groups. Worked with Microchip's clients to resolve software, hardware, network, and server issues via Phone/Service desk tickets system. This way, you can position yourself in the best way to get hired. during a system outage affecting critical systems and high-level users. Cyber Security Analyst Resume. The sample job description included here is as valuable in creating a strong employment reference document as is the technical support specialist cv template. IT SPECIALIST (NETWORK) Job Announcement No. Monitored servers and reported issues to prevent operational impact. Supported wide range of remotely hosted Citrix Virtual Desktop applications covering all technical aspects. ... Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Learn to write a Technical Support Specialist resume using these Technical Support Specialist resume samples for entry-level, intermediate, experienced and career change professionals and resume … Provided hardware support for PC, POS terminals and printers. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or … While not imperative for the role, some applicants are able to show a bachelor's degree on their resumes in a related field, while others have completed some college coursework. Home / IT / IT Support Specialist Resume Objectives. Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment. Provided training to customers in the use of Windows XP- 2003, Vista-Windows 7 and Mac OSX. Provide premier-level, outsourced IT support services for small to mid-size companies. Create a Resume in Minutes with Professional Resume Templates. What is an IT Support Specialist? Coordinated key aspects of litigation cases and wrote demands which were integral in earning millions in settlements and verdicts over the course of my employment. Oversaw all technical support operation in the main warehouse. Use this Support Specialist Resume as the starting point for your new job. Created/maintained service requests record and tracked issues. Recognized for Symantec Endpoint rollout and management installation. ), Configures equipment to enable staff to remotely connect to RTI networks and resources using VPN software and/or SSL/VPN web-based technologies and provides users with training and technical support for remote-access issues (e.g. This resulted in 45% lower billing and reduced wasteful usage. Perform a broad range of IT support services with PC, mobile device, software, and basic network support. Hire Now ... Support Specialist. It Support Specialist Resume Template. Managed multiple projects through organizational requests from initiation to closing phases. The job description and duties listed on the IT Support Specialist Resume include the following – offering assistance to computer system users with regards to issues in hardware, software or networks; assisting external users through phone or mail, maintaining and upgrading systems, conducting research and providing cost analysis data; overseeing the organizations’ data, client information and internal … Through a series of actions, team subsequently delivered a successful project resulting in zero non-compliance incidents. Ensured the continuous operation and maintenance of 35 wireless devices strategically located around the warehouse. This shows you the keywords and phrases those hiring for tech support positions use in describing their jobs. Installed, configured and maintained all desktop, laptop workstation and software systems for office users. Created, resolved and provided proper escalation as needed using BMC Remedy incident tracking software. Use a personal conversational style and active listening to understand and prioritize the business needs. Provided support of IT hardware, software, and networks. Additional duties include the support of Avaya IP Office VoIP system. Was successfully able to meet 80% completion in resolving tickets. Implemented new processes for tracking hardware both incoming and outgoing. Documented emergency recovery plan for network. Maintained User account using Active Directory site wide, Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas, Level 2 support; manage and monitor several queues: incident tracking, service account request, Oracle and procurement request, email and voicemail, Ticket auditing; verify data accuracy, quality, and edit for completeness, Intranet Content Management; maintenance, modifications, and design, Review, document, create, or update troubleshooting script, Incorporate process improvements; update existing procedures, Configure, Troubleshoot, and Repair Computers, Laptops, Servers, Printers, Peripherals, and Devices, Managed critical hardware and software issues with specific time constraints, Applied refined knowledge of PC Hardware, Software, Networking, and Security, Implemented Software, Hardware, and Network Optimization to Residential and Business Customers. Upgraded thirty-two XP Machines to Windows 7 over three days in preparation for a Office 365 Roll Out, Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate. Provide administrative support such as resetting, configuring and tweaking network access, improving it by 50%. It’s the one thing the recruiter really cares about and pays the most attention to. Performed maintenance and support of personal computers, software and peripheral equipment, identifying problems and providing appropriate solutions. Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software. Critical participant in inventory management & recovery and provided technical support for Help Desk staff. Certified technical support specialist seeking position with internal network management team. Administrated large network of over 300 Windows XP computers. Worked independently as only Tier 1 support, providing sole support for international operations. For your IT Support Specialist Resume, include examples of how you were able to gain consensus by building sustainable relationships. Recognized for creating webpages and support for SharePoint. Oversee all IT duties for company; maintain and operate a small business network in three locations across two states. Work including issues involving multiple components (e.g. Managed over 500 users within 18 branches surrounding the suburbs of Houston, Texas. Ember JS Developer Resume. Responsibilities: Resolved computer issues over the phone and by way of desk side visits for a 300 End User Environment; Supported Dell Desktops and Laptops, HP LaserJet and Xerox WorkCentre Printers in the following Operating System and Software Application Environments: Single Point of Contact for all IT and Facilities related issues in the Denver office. and ensure their reliability, Local order management of IT equipment and consumables, Follow and further develop standard Service Desk operating procedures, Interact with programmers and Infrastructure staff on issues that have been escalated, End user account maintenance; including account creation, ongoing maintenance and deletion, Document all interactions and problem resolution, Undergraduate degree in IT or equivalent industry certifications, One (1) year of experience with Information Technology hardware and software support, Authorization to work in the United States indefinitely without restriction or sponsorship, Greet customers as they enter the IT Service Bar and quickly understand how to assist them, Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support, Install, troubleshoot and repair computer hardware (PC and Mac), Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc, Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs, Install Symantec Operating Environments on IT supported hardware, Provide technical assistance and training to end users on computer operating systems and approved applications, Instruct and assist end users in the use of computer equipment, software and accessories, Evaluate and test new technology for feasibility and implementation within Symantec, Perform asset management activities to ensure hardware is properly assigned to the end users, Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock), Document all support activity within the IT Incident and Change Management tracking tool, Coordinate efforts with 3rd party vendors to repair faulty hardware, Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar, Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software, Provide enhanced support to executive leaders within the company, Bachelor’s degree or related technical education, 2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Strong people skills and a knack for problem solving, Ability to maintain composure and customer focus while troubleshooting and solving technical issues, Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests, Aptitude for acquiring skills in technical repairs and an eagerness to learn, Demonstrated ability to communicate complex technical concepts in simple language, Strong experience and working knowledge of current Windows Operating Systems, Ability to prioritize and complete multiple tasks simultaneously, Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable, Experience with Symantec products and Encryption is a plus, Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation, Be the technical expert of the application, Identify and drive application and environmental improvements, Experience with Linux and or Windows system administration, Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS, Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. Acted as the Point-of-Contact for the barcode system and equipment. Upgraded and configured software in support of business applications at the workstation level. Provide 1st level service for all client requests submitted by email and over the phone. Office 2000, 2003, 2007, 2010 and 2013 support. Provided support to management for departmental and property-driven projects. By far the most debatable thing in resume writing is whether to use a resume objective or a summary of qualifications, or leave the whole thing altogether. Entry Level IT Resume. IT Specialists assist companies and organizations with managing hardware, software, networking, and solving problems. hardwire/wireless networks, VPN, etc. Provided both in-person and remote desktop support for all firm employees in addition to paralegal role. How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience. Diagnosed and corrected applications and operating systems software issues including peripherals and hardware issues. IT Support Specialist Resume Sample: Average salary for a IT Support Specialist is $50 000 in United States (35k-65k): - IT Support Specialist Junior (1-3 years experience) $43 000 (30k-60k) - IT Support Specialist Middle (4-6 years experience) $48 000 (30k-65k) - IT Support Specialist Senior (7-9 years experience) $51 000 (35k-70k) Provided mobile support for iPhones, iPads, and Android phones. IT Specialist Resume Sample Download (MS Word Format) Below is an example of a IT specialist resume that has been professionally written and formatted so that you can use it for a starting point when writing your own. Created user accounts, assigned permissions, installed hardware and software on desktops and servers. How to Employ the Job Description in Your Technical Support Specialist CV. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. Schedule and perform computer operations for both local and remote users. ... Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs. RCA, Post Implementation Review, etc.) Front End Developer Resume. Install and monitored Network Security cloud based endpoint user protection. Full Stack Developer Resume. Oversaw a six month, multi-phased project worth $1.5M dollars. Saved over $150,000 in design costs for a particular project by efficiently using in-house personnel. Troubleshoots and corrects problems with existing automation and procedures, Ability to handle batch cycles for multiple test regions for multiple applications, Analyze and Recover failed batch processes and scheduling issues as required, Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows, Ensure successful file copies and/or transfers between systems, Assist less experienced team members, review their work, and assist in problem resolution as necessary, Associates degree in Computer Science, IT or a related field or equivalent work experience, 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience, Strong Knowledge of Enterprise Application and Business-to-Business Integration, Working knowledge of OS/390/zOS, TSO/ISPF and JCL, Working knowledge of CA-7, CA-Autosys, or other similar scheduling software, Effective analytical, communication, interpersonal and problem-solving skills, Good understanding of Mainframe and Windows platforms, Proficiency using Microsoft Office software products, To serve as a representative of the Technical Services Group to the customer, Meet the needs of the customer while maintaining the security and standards of Fiserv, Join an established team of professionals, Opportunity to learn different areas of current information technology, Provide 1st level support for Fiserv Employees, Log Service Requests into the Helpdesk Ticketing System, Route Service Requests as needed to appropriate personnel, Minimum # years’ experience required Six Months to 2 Years, Type of work experience required Technical Customer Contact and Support, Supervisory/Management experience required None, Certifications A+ Certification; ITIL Foundation Certification, Experience in supporting a Microsoft Windows (Server/Workstation) environment, Experience in administration of Microsoft Active Directory Users and Groups, Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration, Experience with MS Outlook support and basic administration, Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences, Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems, Ability to properly document troubleshooting steps and processes in an appropriate fashion, 2-3 Years Experience in a technical customer contact environment, Bachelor's Degree in Computer Science/Information Technology, Certifications in Microsoft/Cisco/VMware technologies are preferable, Excellent interpersonal skills are required for daily customer contact, Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications, Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation), 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks, Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines, Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred, Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams, Knowledge of Microsoft technologies in the enterprise space, Knowledge of Service Desk tools and processes, Demonstrated ability to self-motivate and be flexible within a fast-paced environment, Hands on, team player with a proactive bias and optimistic outlook, At least 3 years of IT support experience of increasing complexity and challenge, Experience using MDM solution – ex. 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